Meet Joseph Sala
Joseph Sala Leverages PD Telecare to Transform Patient Outcomes
Supporting patients during their initial months on peritoneal dialysis (PD) can be challenging for busy clinics. Joseph Sala, Director of Renal Services at a large independent healthcare system, introduced PD Telecare – Vantive’s remote patient management system – to boost patient confidence and therapy retention.
Joseph Sala describes PD Telecare as a “supportive teammate” – a service enabling a dedicated group of remote nurses and technicians to analyze the data of PD patients in their first 90 days of therapy and beyond and reach out to patients and clinic nurses with guidance.
Before we implemented the PD Telecare trial, our patient loss rate was approaching 20% within the first six months. Our clinical team sometimes took over two days to respond to alerts from patients managing their care at home.
Joseph Sala, Director of Renal Services, large independent healthcare system
The clinic’s adoption of PD Telecare transformed patient experience by facilitating timely outreach and support – the clinic’s response time was reduced from over two days to less than a day.
With PD Telecare, we added an extra set of eyes for technique issues and clinical support. One patient’s experience stands out – without PD Telecare’s next-level support, we would have lost this patient due to frustration after eight calls. If PD Telecare can retain even one patient who might have been lost, it pays for itself.
Joseph Sala, Director of Renal Services, large independent healthcare system
Within the first six months of Joseph Sala’s clinic embedding PD Telecare, there was a reduction in patient dropout of over 50%. Not a single patient has requested to leave the program since it started.
PD Telecare is now an integral element of the clinic’s workflow; Joseph Sala describes how “PD Telecare has become an invaluable part of our care strategy, yielding exceptional outcomes.”
Champions of PD Program
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PD Telecare
Provides supplemental support for patients on automated peritoneal dialysis (APD)
References
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Todd L, et al. Peritoneal Dialysis Supplemental Telephone Support Program to Reduce 90 Day Drop Out. ASN 2021 Abstract PO0967.